Privacy Policy

Introduction

Level 5 Lifestyle Distributors Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website level5.life and use our services.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email, phone number) when you submit contact forms
• Company name and project details when you complete assessments
• Email address when you subscribe to our newsletter
• Any additional information you choose to provide in messages

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send you newsletters and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

Data Storage and Processing

Your data is stored and processed using the following services:

• Brevo (formerly Sendinblue) - for CRM and email marketing
• Vercel - for website hosting and analytics
• Google Analytics - for website usage analytics

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and assessment data are typically retained for up to 3 years unless you request deletion sooner.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Cookies

Our website uses cookies and similar technologies to enhance your experience. These include essential cookies for website functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: