Privacy Policy
Last updated: July 2026
Introduction
Level 5 Lifestyle Distributors Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website level5.life and use our services.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (email, phone number) when you submit contact forms
- Company name and project details when you complete assessments
- Email address when you subscribe to our newsletter
- Any additional information you choose to provide in messages
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Send you newsletters and marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
Data Storage and Processing
Your data is stored and processed using the following services:
- Brevo (formerly Sendinblue) - for CRM and email marketing
- Vercel - for website hosting and analytics
- Google Analytics - for website usage analytics
International Data Transfers
Some of our service providers (including Google and Vercel) are based in, or process data in, countries outside the UK and European Economic Area, such as the United States. Where personal data is transferred internationally, we rely on appropriate safeguards recognised under UK GDPR, such as the UK International Data Transfer Agreement (IDTA), the EU Standard Contractual Clauses, or an applicable adequacy decision, to ensure your data receives an equivalent level of protection.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and assessment data are typically retained for up to 3 years unless you request deletion sooner.
Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Cookies
Our website uses essential cookies that are always active and are required for basic site functionality. We also use analytics cookies (Google Analytics and Vercel Analytics) to understand how visitors use our site. Analytics cookies are only set after you give consent via the cookie banner shown on your first visit — if you choose “Reject”, no analytics cookies are loaded. You can change your mind at any time by clearing this site’s data in your browser, which will make the banner appear again. You can also control cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: